Our Levia UVB  Phototherapy Customer Service department here at Lerner Medical Devices is committed to answering all your questions about Levia.  We receive many calls every day for information about Levia and how to get started.

Here are some of the most common questions:

1. Do I need a prescription?  Yes, Levia is a prescription device and requires a one page Physician’s Written Order (Rx) from your healthcare provider to get started. You can download the form here:                              http://www.mylevia.com/page.php?page=32

2. Will my insurance pay for Levia? Many insurances companies have great coverage for phototherapy.  Once we receive the Rx from your doctor our  staff will work with your insurance company to get the best possible coverage for your policy.

3. What if I have no insurance coverage? If you do not have insurance coverage we have partnered with American Healthcare Lending to offer Financing Options.

To learn more about the Financing Options for Levia see: http://www.mylevia.com/page.php?page=84

4. How long will it take to get Levia? Typically, it takes 2-3 weeks to process the insurance and we ship within 3-5 days after the process is completed.

5. What happens after I receive Levia? We will set up a training for you with a registered nurse.  All of your questions will be answered and your doctor will be informed of your progress.  In addition, you and your doctor will be given ongoing support from our clinical department.

6. Can you send me some information?  We would be happy to.  We can send you a packet of information that includes the Physician’s Written Order for your doctor. We can also send a Physician’s packet to your doctor.

If you have any questions about Levia, please call our  

Customer Service Department at 800-853-7637  

or email us at info@mylevia.com.